Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.
Charlie TrotterYou have to be critical of what you do every day, to analyze it and be willing to push it further.
Charlie TrotterExcellence is about fighting and pursuing something diligently, with a strict and determined approach to doing it right. It's okay if there are flaws in the process - it makes it more interesting.
Charlie TrotterIf you want the meaning of families and life and religion and philosophy rolled into one package, all you need to read is The Brothers Karamazov.
Charlie Trotter