Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.
Charlie TrotterIf you want the meaning of families and life and religion and philosophy rolled into one package, all you need to read is The Brothers Karamazov.
Charlie TrotterI never considered Miles Davis a perfectionist; I always considered him as an excellence-ist, where deviation is actually kind of cool.
Charlie TrotterA jazz musician can improvise based on his knowledge of music. He understands how things go together. For a chef, once you have that basis, that's when cuisine is truly exciting.
Charlie TrotterI love faltering. I love, in a sense, coming up short. Because you learn nothing from success. You learn so much from failing.
Charlie TrotterI have always looked at it this way: If you strive like crazy for perfection - an all-out assault on total perfection - at the very least you will hit a high level of excellence, and then you might be able to sleep at night. To accomplish something truly significant, excellence has to become a life plan.
Charlie Trotter