Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.

Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.

What I was reading was already part of my psyche, but finally someone else was saying it's okay to walk alone.

I wasnt using college as a stepping stone to law school or some other career. I just wanted a liberal-arts education.

If you want the meaning of families and life and religion and philosophy rolled into one package, all you need to read is The Brothers Karamazov.

I love faltering. I love, in a sense, coming up short. Because you learn nothing from success. You learn so much from failing.

I have always looked at it this way: If you strive like crazy for perfection - an all-out assault on total perfection - at the very least you will hit a high level of excellence, and then you might be able to sleep at night. To accomplish something truly significant, excellence has to become a life plan.