We have to be emotionally intelligent. It also means that what works one day may not work the next or what works for one group of people many not work for another. I love managerial leadership because it is dynamic. The implication is that we have to stay curious about what compels, what motivates, what inspires, what relates, and what energizes.

The desire to please your boss is a good thing, but it could mutate into a weakness. One of the first challenges of getting promoted into management is negotiating the tension between the desire to please the person who promoted you while still remaining true to yourself. The tension is normal, and the fact that you feel it is probably indicative of why you were promoted.

We must treat others as if they matter, as if they are worthy of care and attention.

Dignity is different from respect in that it is not based on how people perform, what they can do for us, or their likability. Dignity is a feeling of inherent value and worth.

Millennials are first and foremost problem solvers. They are optimistic. They are well educated. They are creative. They are open to change. They are learners. They are technologically savvy. They are open-minded. They are imaginative. They think third-way. They want to achieve. They want to contribute. They are flexible. They are achievement oriented.

Friedman suggests self-differentiation is about knowing where you end and others begin.

It is important to understand that stereotypes and generalizations have an impact in both positive and negative ways. Of course not every person born between 1980 and 2000 is exactly the same as millenials. There are differences within generations. That being said, generations have a personality just as individuals do.