In fact, people themselves are responsible for making the status quo so resistant to change. We are trapped by our own behavior.

One must treat theory-in-use as both a psychological certainty and an intellectual hypothesis.

In fact, people themselves are responsible for making the status quo so resistant to change. We are trapped by our own behavior.

Smart people don't learn... because they have too much invested in proving what they know and avoiding being seen as not knowing.

Success in the marketplace increasingly depends on learning. Yet most people don't know how to learn.

Managers who are skilled communicators may also be good at covering up real problems.

Individual learning is a necessary but insufficient condition for organizational learning.