You need to be surrounded by good advisers, but you also need to trust your instinct.

I fundamentally believe that people have a genuine desire to be positively engaged in the world around them.

People are not good at expressing their frustration. The best way to listen to the customer is through metrics.

I didn't know anything about Silicon Valley.

Profit per se is not my motive.

I am a person who feels compelled and then gets immersed.

Anybody can be ambitious.