I was trying to figure out how to use the skills I had developed in the world of social change.
People are not good at expressing their frustration. The best way to listen to the customer is through metrics.
I don't really know what 'community' means. And I never use that word.
People are doing amazing things right now on the Web.
I think Twitter is great.
Many of us get our news from social networks, blogs, and daily aggregators.