Bureaucracies temporarily suspend the Second Law of Thermodynamics. In a bureaucracy, it's easier to make a process more complex than to make it simpler, and easier to create a new burden than kill an old one.

Our social life is literally primal, in the sense that chimpanzees and gorillas, our closest relatives among the primates, are also social.

Human beings are social creatures - not occasionally or by accident but always. Sociability is one of our lives as both cause and effect.

Society doesn't need newspapers. What we need is journalism... When we shift our attention from ‘save newspapers’ to ‘save society’, the imperative changes from ‘preserve the current institutions’ to ‘do whatever works.’ And what works today isn’t the same as what used to work.

Anybody who predicts the death of cities has already met his spouse.

A revolution doesn’t happen when society adopts new tools. It happens when society adopts new behaviors

We use the word 'organization' to mean both the state of being organized and the groups that do the organizing.