Bureaucracies temporarily suspend the Second Law of Thermodynamics. In a bureaucracy, it's easier to make a process more complex than to make it simpler, and easier to create a new burden than kill an old one.

The real gap is between doing nothing and doing something.

What I think is coming instead are much more organic ways of organizing information than our current categorization schemes allow, based on two units - the link, which can point to anything, and the tag, which is a way of attaching labels to links. The strategy of tagging - free-form labeling, without regard to categorical constraints - seems like a recipe for disaster, but as the Web has shown us, you can extract a surprising amount of value from big messy data sets.

We have lived in this world where little things are done for love and big things for money. Now we have Wikipedia. Suddenly big things can be done for love.

Collaboration is not an absolute good.

Civic participants don't aim to make life better merely for members of the group. They want to improve even the lives of people who never participate.

One of the biggest changes in our society is the shift from prevention to reaction.