A revolution doesn’t happen when society adopts new tools. It happens when society adopts new behaviors

Our social life is literally primal, in the sense that chimpanzees and gorillas, our closest relatives among the primates, are also social.

Bureaucracies temporarily suspend the Second Law of Thermodynamics. In a bureaucracy, it's easier to make a process more complex than to make it simpler, and easier to create a new burden than kill an old one.

A firm is successful when the costs of directing employee effort are lower than the potential gain from directing.

To have a discussion about the plusses and minuses of various forms of group action, though, is going to require discussing the current tools and services as they exist, rather than discussing their caricatures or simply wishing that they would disappear.

Communications tools don't get socially interesting until they get technologically boring... It's when a technology becomes normal, then ubiquitous, and finally so pervasive as to be invisible, that the really profound changes happen.

Anybody who predicts the death of cities has already met his spouse.