Almost always great new ideas don't emerge from within a single person or function, but at the intersection of functions or people that have never met before.

Don't worry about the level of individual prominence you have achieved; worry about the individuals you have helped become better people.

Innovation almost always is not successful the first time out. You try something and it doesn't work and it takes confidence to say we haven't failed yet. Ultimately you become commercially successful.

I've concluded that the metric by which God will assess my life isn't dollars but the individual people whose lives I've touched.

In general, the questions that are on our mind are the same questions that have been driving our work over the past decade. How do we bring order to this messy, unpredictable world of innovation? How can we dramatically improve the chances of creating a successful new-growth business? How can we do this again and again? More specifically, it has become very clear that the fundamental paradigms of market segmentation and branding are badly broken - and we're working on developing more useful theories for these dimensions of innovation.

Questions are places in your mind where answers fit. If you haven't asked the question, the answer has nowhere to go. It hits your mind and bounces right off. You have to ask the question - you have to want to know - in order to open up the space for the answer to fit.

Doing deals doesn't yield the deep rewards that come from building up people.