Almost always great new ideas don't emerge from within a single person or function, but at the intersection of functions or people that have never met before.

Its actually really important that you succeed at what youre succeeding at, but that isnt going to be the measure of your life.

This is one of the innovator’s dilemmas: Blindly following the maxim that good managers should keep close to their customers can sometimes be a fatal mistake.

If you study the root causes of business disasters, over and over you'll find this predisposition toward endeavors that offer immediate gratification.

Whenever we have thanked these men and women for what they have done for us, without exception they have expressed gratitude for having the chance to help - because they grew as they served.

Most companies think of disruption as a threat. But disruptive innovations have tremendous growth potential. If incumbent companies can learn how to harness the forces of disruption, they too can improve their ability to create new-growth businesses.

Investing in our people is going to be costly and scarce - we need to start doing that!