The most important thing I learned is that soldiers watch what their leaders do. You can give them classes and lecture them forever, but it is your personal example they will follow.

You need to learn what people have done, but you need to learn where they have failed... Usually when they fail it is in the execution.

Terrorism threat is serious, and not just to American interests. The assaults in Russia against two airliners, bringing them out of the sky, and against a subway station, and then that horrible scene at the school in Beslan. This kind of terrorist activity no one is immune from it. And so it suggests that we have to do even more together to make sure the civilized worlds join together in the war against terrorism.

Pissing people off doesn't mean you're doing the right things, but doing the right things will almost inevitably piss people off.

I have always admired the Linking Pin theory of management specialist Rensis Likert. It says that in every organization there are leaders who link the lower level to the upper level. What makes somebody an effective link as a leader is that he conveys down everything that above wants and he conveys up everything that below needs.

I worked with the Nato Military Committee. The Head of the Luxembourg Armed Forces had equal standing with me, and I had to respect that. He was the leader of the armed forces of a sovereign country. I had to make sure he never thought that I was looking down on them, merely because they had less power than we did. With that kind of approach you can develop bonds of trust. I tried to do the same thing with my colleagues when I was Secretary of State.

Leadership is all about people … and getting the most out of people.