With vision only, you get no follow-through. With enforcers only, the vision is realized but leaves a lot of wreckage.

Policies that emanate from ivory towers often have an adverse impact on the people out in the field who are fighting the wars or bringing in the revenues.

You can never err by treating everyone in the building with respect, thoughtfulness, and a kind word. Everyone of our employees is an essential employee. Every one of them wants to be viewed that way. And if you treat them that way, they will view you that way. They will not let you down or let you fail. They will accomplish whatever you have put in front of them.

It is the fault of the United States that these terrible people, these insurgents and terrorists are out there. They are the ones that we ought to be focusing our energy on defeating and not just wring our hands about the fact that it's going to be difficult.

When you wrestle with a pig, he has fun, and you just end up dirty.

The best way to create a winning team is to train them, give them everything they need to get the job done and second, make sure they know what the job is and what the job will be. So you connect strategy to resources.

Excellence is not an exception, it is a prevailing attitude