Always focus on the front windshield and not the review mirror.

Only when you have got a clear statement of what you want to achieve, do you ask yourself how you are going to achieve it. In the military we are taught never to go for a single answer, no matter how obvious that might be.

In the army we are drilled into execution and then supervision, to make sure everything goes the way you planned it. But there is another thing that we do in the military, that I think perhaps isn't done enough in corporate life: As soon as you have made that decision, you start on the contingency planning. Because there is, as we like to say, a thinking, breathing enemy out there, who is not going to let you do just what you want.

The best way to create a winning team is to train them, give them everything they need to get the job done and second, make sure they know what the job is and what the job will be. So you connect strategy to resources.

We have to be on guard that we don't spend so much time worrying about terrorism and guarding ourselves that we start to lose the essence of who we are as an open, freedom-loving people, welcoming to the rest of the world.

You can never err by treating everyone in the building with respect, thoughtfulness, and a kind word. Everyone of our employees is an essential employee. Every one of them wants to be viewed that way. And if you treat them that way, they will view you that way. They will not let you down or let you fail. They will accomplish whatever you have put in front of them.

It takes more courage to send men into battle than to fight the battle yourself.