You can never err by treating everyone in the building with respect, thoughtfulness, and a kind word. Everyone of our employees is an essential employee. Every one of them wants to be viewed that way. And if you treat them that way, they will view you that way. They will not let you down or let you fail. They will accomplish whatever you have put in front of them.

Have a vision; but it's not enough to have a vision, you have to communicate that vision to others. You have to communicate it to people who work with you and for you. You have to communicate it to the world leaders with whom you come in touch.

If a leader doesn't convey passion and intensity then there will be no passion and intensity within the organization and they'll start to fall down and get depressed.

I think you can improve on that natural ability with training and exposure to great leaders of the past and to management theories.

It takes more courage to send men into battle than to fight the battle yourself.

This is something else that is drilled into us in the military: Make sure you know who your replacement is, in case you become a casualty. So you have to have depth within an organization.

It's a disgrace that we have millions of people who are uninsured.