Perpetual optimism is a force multiplier.

Excellence is not an exception, it is a prevailing attitude

Always show more kindness than seems necessary, because the person receiving it needs it more than you will ever know.

Once the information is in the 40 to 70 range, go with your gut.

An organization that is not facing up to people who are not getting the job done, is going to have difficulties.

As I've thought about gay marriage, I don't see any reason not to say that [couples] should be able to get married.

We are not trapped in what the science of management says we can do. We are capable of doing what the art of leadership says is possible.