You can never err by treating everyone in the building with respect, thoughtfulness, and a kind word. Everyone of our employees is an essential employee. Every one of them wants to be viewed that way. And if you treat them that way, they will view you that way. They will not let you down or let you fail. They will accomplish whatever you have put in front of them.
Colin PowellFear is a normal human emotion. It is not in itself a killer. We can learn to be aware when fear grips us, and can train to operate through and in spite of our fear. If, on the other hand, we don't understand that fear is normal and has to be controlled and overcome, it will paralyze us and stop us in our tracks. We will no longer think clearly or analyze rationally. We prepare for it and control it; we never let it control us. It if does, we cannot lead.
Colin PowellI'll tell you what they're all going to face, whichever one of them becomes president on January 21st of 2009. They will face a military force - a United States military force that cannot sustain - continually sustain 140,000 people deployed in Iraq and the 20-odd or 25,000 people we have deployed in Afghanistan and our other deployments.
Colin PowellYou have to create circumstances where your first-tier leader knows what you are trying to accomplish, because he is the one who's going to get it done.
Colin Powell