First you train the followers to accomplish the mission. Second, you resource them: Make sure that they have the tools to do the job. Third, you reward them: You give them medals or bonuses.

I respect the fact that many denominations have different points of view with respect to gay marriage and they can hold that in the sanctity in the place of their religion and not bless them or solemnize them.

I was born in Harlem, raised in the South Bronx, went to public school, got out of public college, went into the Army, and then I just stuck with it.

In the army we are drilled into execution and then supervision, to make sure everything goes the way you planned it. But there is another thing that we do in the military, that I think perhaps isn't done enough in corporate life: As soon as you have made that decision, you start on the contingency planning. Because there is, as we like to say, a thinking, breathing enemy out there, who is not going to let you do just what you want.

You can never err by treating everyone in the building with respect, thoughtfulness, and a kind word. Everyone of our employees is an essential employee. Every one of them wants to be viewed that way. And if you treat them that way, they will view you that way. They will not let you down or let you fail. They will accomplish whatever you have put in front of them.

Don't just show kindness in passing or to be courteous. Show it in depth, show it with passion, and expect nothing in return. Kindness is not just about being nice; it's about recognizing another human being who deserves care and respect.

Have fun in your command. Don't always run at a breakneck pace. Take leave when you've earned it, spend time with your families.