How can we be enemies when there is so much that pulls us together? But in general I found that I had to work with each one of my foreign colleagues in a way that was consistent with their system. Some are democracies, some are not.

In other words, don't expect to always be great. Disappointments, failures and setbacks are a normal part of the lifecycle of a unit or a company and what the leader has to do is constantly be up and say 'we have a problem, let's go and get it'.

You can never err by treating everyone in the building with respect, thoughtfulness, and a kind word. Everyone of our employees is an essential employee. Every one of them wants to be viewed that way. And if you treat them that way, they will view you that way. They will not let you down or let you fail. They will accomplish whatever you have put in front of them.

Being kind doesn't mean being soft or a wuss. Kindness is not a sign of weakness. It is a sign of confidence. If you have developed a reputation for kindness and consideration, then even the most unpleasant decisions will go down easier because everyone will understand why you are doing what you are doing. They will realize that your decision must be necessary, and is not arbitrary or without empathy. As the old saying puts it, 'To the world, you may be one person, but to one person you may be the world.'

I think we can make a contribution to their [Saudi Arabia] thinking as they decide how they should deal with the economic and social challenges that they are facing.

Don't be afraid to challenge the pros, even in their own backyard. Learn from the pros, observe them, seek them out as mentors and partners. But remember that even the pros may have leveled out in terms of their learning and skills. Sometimes even the pros can become complacent and lazy.

Leadership is solving problems.