Begin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders. Make the fault easy to correct. Make the other person happy about doing what you suggest.

Only the prepared speaker deserves to be confident.

When we have accepted the worst, we have nothing more to lose. And that automatically means we have everything to gain.

This is a hurried age we're living in. If you've got anything to say, say it quickly, get to the point and stop, and give the other man a chance to talk.

All the king's horses and all the king's men can't put the past together again. So let's remember: Don't try to saw sawdust.

The person who seeks all their applause from outside has their happiness in another's keeping .

Inaction breeds doubt and fear. Action breeds confidence and courage.