Looking at the other person's point of view and arousing in him an eager want for something is not to be construed as manipulating that person so that he will do something that is only for your benefit and his detriment. Each party should gain from the negotiation.

Remember that the people you are talking to are a hundred times more interested in themselves and their wants and problems than they are in you and your problems.

90% of all management problems are caused by miscommunication.

My popularity, my happiness and sense of worth depend to no small extent upon my skill in dealing with people.

Close your eyes. You might try saying. . . something like this: "The sun is shining overhead. The sky is blue and sparkling. Nature is calm and in control of the world-and I, as nature's child, am in tune with the Universe." Or-better still-pray!

Do you remember the things you were worrying about a year ago? How did they work out? Didn't you waste a lot of fruitless energy on account of most of them? Didn't most of them turn out all right after all?

Confusion is the main cause of worry