The chronic kicker, even the most violent critic, will frequently soften and be subdued in the presence of a patient, sympathetic listenerโ a listener who will be silent while the irate fault-finder dilates like a king cobra and spews the poison out of his system.
Dale CarnegieIf we merely try to impress people and get people interested in us, we will never have many true, sincere friends. Friends, real friends, are not made that way.
Dale CarnegieIf some people are so hungry for a feeling of importance that they actually go insane to get it, imagine what miracle you and I can achieve by giving people honest appreciation this side of insanity.
Dale Carnegie