Develop success from failures. Discouragement and failure are two of the surest stepping stones to success.
Dale CarnegieAn effective speaker knows that the success or failure of his talk is not for him to decide - it will be decided in the minds and hearts of his hearers.
Dale CarnegieBegin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders. Make the fault easy to correct. Make the other person happy about doing what you suggest.
Dale Carnegie