I want you to think of your life as an hourglass. You know there are thousands of grains of sand in the top of the hourglass; and they all pass slowly and evenly through the narrow neck in the middle. Nothing you or I could do would make more than one grain of sand pass through this narrow neck without impairing the hourglass. You and I and everyone else are like this hourglass.
Dale CarnegieLook your audience straight in the eyes, and begin to talk as if every one of them owed you money.
Dale CarnegieSuccess in dealing with people depends on sympathetic grasp of the other person's viewpoint.
Dale Carnegie