Get the facts. Let's not even attempt to solve our problems without first collecting all the facts in an impartial manner.

Learning is an active process. We learn by doing.. Only knowledge that is used sticks in your mind.

Nobody is more persuasive than a good listener

We all have possibilities we don't know about. We can do things we don't even dream we can do.

The resentment that criticism engenders can demoralize employees, family members and friends, and still not correct the situation that has been condemned.

Why prove to a man he is wrong? Is that going to make him like you? Why not let him save face? He didn't ask for your opinion. He didn't want it. Why argue with him? You can't win an argument, because if you lose, you lose it; and if you win it, you lose it. Why? You will feel fine. But what about him? You have made him feel inferior, you hurt his pride, insult his intelligence, his judgment, and his self-respect, and he'll resent your triumph. That will make him strike back, but it will never make him want to change his mind. A man convinced against his will is of the same opinion still.

Remember that unjust critisism is often a disquised compliment.