The resentment that criticism engenders can demoralize employees, family members and friends, and still not correct the situation that has been condemned.

An effective speaker knows that the success or failure of his talk is not for him to decide - it will be decided in the minds and hearts of his hearers.

Give the other person a fine reputation to live up to.

Abilities wither under criticism; they blossom under encouragement.

Forget yourself by becoming interested in others. Do every day a good deed that will put a smile of joy on someone's face.

Life is bigger than processes and overflows and dwarfs them.

Five hundred years before Christ was born, the Greek philosopher Heraclitus told his students that "everything changes except the law of change". He said: "You cannot step in the same river twice." The river changes every second; and so does the man who stepped in it. Life is a ceaseless change. The only certainty is today. Why mar the beauty of living today by trying to solve the problems of a future that is shrouded in ceaseless change and uncertainty-a future that no one can possibly foretell?