The resentment that criticism engenders can demoralize employees, family members and friends, and still not correct the situation that has been condemned.

Suppose you had inherited the same body and temperament and mind that Al Capone had. Suppose you had had his environment and experiences. You would then be precisely what he was. . . . For it is those things - and only those things - that made him what he was. . . . You deserve very little credit for being what you are - and remember, the people who come to you irritated, bigoted, unreasoning, deserve very little discredit for being what they are.

One of the most appalling comments on our present way of life is that at one time half of all the beds in our hospitals were reserved for patients with nervous and mental troubles, patients who had collapsed under the crushing burden of accumulated yesterdays and fearful tomorrows. Yet a vast majority of those people would be walking the streets today, leading happy, useful lives — if they had only heeded the words of Jesus: “Have no anxiety about the morrow”; or the words of Sir William Osler: "Live in day-tight compartments."

Always avoid the acute angle.

Excitement radiates through your eyes, your face, your voice, your soul, and your whole personality.

If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent's good will.

Pay less attention to what men say. Just watch what they do.