First ask yourself: What is the worst that can happen? Then prepare to accept it. Then proceed to improve on the worst.
Dale CarnegieThe expression a woman wears on her face is far more important than the clothes she wears on her back.
Dale CarnegieListen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
Dale Carnegie