When leaders behave consistently with the expectations of customers, they are doing things inside their organization that deliver value outside.

Leaders being born vs. made is a bit of a separate issue. The research on this issue is fairly conclusive: 50/50. We have innate predispositions that affect who we are and what we do (nature) but we can learn and develop and grow (nurture).

When leaders behave consistently with the expectations of customers, they are doing things inside their organization that deliver value outside.

Future leaders will be less concerned with saying what they will deliver and more concerned with delivering what they have said they would.

I like ideas, frameworks, and figures.

Of course, change requires change. Until there is a felt need for change, it is only an event not a pattern.

I like to co-author books to learn from those I write with.