I've found that if you're not responsive to e-mail, it trains people to leave you alone.

For every new feature we add, we take an old one out. A lot of big sites don't do that, and it's a problem.

Good products are built by people who want to use it themselves

We couldn't be happier with our Storyboard team's effort.

The biggest lesson has been the importance of constantly repeating the mission. It means bringing the team together every week to talk about all of our projects, progress, and vision.

For every new feature we add, we take an old one out. A lot of big sites don’t do that, and it’s a problem. Twitter started as a beautifully simple product, but it’s now going the same route as Facebook. The drive to innovate can overencumber and destroy a product.

Reading for me will be a combination of books, magazines, Tumblr, and just kind of the Web in general on the iPad.