Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

What really makes the difference in innovation is whether the corporate culture is paying attention to innovation.

Many Westerners see follow-through and reliability as the most critical factor in how they calculate the trustworthiness of another individual. In some other cultures, who you know and how you're related to other individuals is the most important variable. And for others, it may be as much about your reputation and what others have said about you.

Natural light consistently fosters innovation, as does the avoidance of disturbances from noise and extreme temperatures.

Most people probably become more jaded the longer they work in the world of work.