Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

When you start paying attention to diversity, you notice it (and notice its absence!). And based on the culture of your upbringing and the culture of your organization, you may or may not be primed to think consciously about innovation.

May we all beware lest our innovative ideas appear very cliche before we even blink.

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Many Westerners see follow-through and reliability as the most critical factor in how they calculate the trustworthiness of another individual. In some other cultures, who you know and how you're related to other individuals is the most important variable. And for others, it may be as much about your reputation and what others have said about you.

I'm obsessed with efficiency. And there are some tasks I need to just leave alone. And there are others - like an evening with one of my daughters or my wife - where I need to toss efficiency aside and simply be in the moment.

Clashing expectations are what most consistently derail any team, and especially a culturally diverse team. So if you take the time to "define" the goal carefully upfront, you've addressed one of the most difficult and important parts of the innovative process.