Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

The very ability to empathize with a user requires that I have an understanding of that user's value and needs. This is what leads to many product fails. The individuals developing the innovation don't actually use it.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

The distraction, particularly of technology, impedes the innovative process. And when you add to that the distraction of working with colleagues who are in different time zones and/or who have a different approach to urgency and distraction, the potential for losing focus is abundant.

The better you work to find the pain point and problem facing a diversity of users, the more clearly you can DEFINE the goal when you implement the process for culturally intelligent innovation.