I'm obsessed with efficiency. And there are some tasks I need to just leave alone. And there are others - like an evening with one of my daughters or my wife - where I need to toss efficiency aside and simply be in the moment.

The best way to improve perspective taking is to see users up close.

When you start paying attention to diversity, you notice it (and notice its absence!). And based on the culture of your upbringing and the culture of your organization, you may or may not be primed to think consciously about innovation.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

May we all beware lest our innovative ideas appear very cliche before we even blink.

The very ability to empathize with a user requires that I have an understanding of that user's value and needs. This is what leads to many product fails. The individuals developing the innovation don't actually use it.