Have a relentless commitment to consistency of message. It might be the 15th time you’ve given the speech, but some people may never have heard it. Or, some people may have heard it four times but it’s the first time they’ve internalized it.

Have a relentless commitment to consistency of message. It might be the 15th time you’ve given the speech, but some people may never have heard it. Or, some people may have heard it four times but it’s the first time they’ve internalized it.

A huge insight was the power of simply telling employees the truth. If things aren’t going well, tell them.