Your organization is becoming hyperlinked. Whether you like it or not. It's bottom-up; it's impossible.

Personalization is the automatic tailoring of sites and messages to the individuals viewing them, so that we can feel that somewhere there's a piece of software that loves us for who we are.

The Internet is a medium only at the bit level. At the human level, it is a conversation that, because of the persistence and linkedness of pages, has elements of a world. It could only be a medium if we absolutely didn't care about it.

Metadata liberates us, liberates knowledge.

The smartest person in the room, is the room.

Business is a conversation because the defining work of business is conversation.

Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations.