Personalization is the automatic tailoring of sites and messages to the individuals viewing them, so that we can feel that somewhere there's a piece of software that loves us for who we are.

Business is a conversation because the defining work of business is conversation.

This is an awesome time to be a knowledge seeker, no better time, but it's also the best time in history to be a complete idiot.

It's not what you know, and it's not even who you know. It's how much knowledge you give away. Hoarding knowledge diminishes your power because it diminishes your presence.

How we organize our world reflects not only the world but also our interests, our passions, our needs, our dreams.

Your organization is becoming hyperlinked. Whether you like it or not. It's bottom-up; it's impossible.

Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations.