My role is to coach, encourage, inspire, motivate, and help people.

The greatest failure is not to try. Had I listened to all the people during the course of my life who said, "You can't. You'll fail. It won't work. You don't have...," I wouldn't be here today.

When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.

I've never felt like I was in the cookie business. I've always been in a feel good feeling business. My job is to sell joy. My job is to sell happiness. My job is to sell an experience.

Small business in America is what fuels the American economy. We need more small business to assist us in creating a great nation and in creating more jobs. It's this frontier that is endless in terms of opportunity and potential.

There are people out there who want to say yes. That gave me confidence to keep asking.

All I need as payment is a smile. That just really pushes me forward so that I'm always capturing the next opportunity to develop myself.