An organization, no matter how well designed, is only as good as the people who live and work in it.
Dee HockMake a careful list of all things done to you that you abhorred. Don't do them to others, ever.
Dee HockWhat will become compellingly important is absolute clarity of shared purpose and set of principles of conduct sort of institutional genetic code that every member of the organization understands in a common way, and with deep conviction.
Dee HockLeadership: Here is the heart and soul of the matter. If you look to lead, invest at least 30% managing those with authority over you, and 15% managing your peers. Use the remainder to induce those you 'work for' to understand and practice...lead yourself, lead your supervisors, lead your peers, and free your people to do the same. All else is trivia.
Dee Hock