Take some time to play around with segmentation. If you can pinpoint your best and worst customers it's well worth the time.
Des MacHaleThe reason for your poor projections is often right in front of you. Whether you are using statistical analysis or just an average, sometimes the way you are calculating your numbers doesn't make any sense. Sometimes it's best to get up, take a walk, and revisit your calculations later. I have returned to my work many times and said: "Why the hell would I calculate it like that?"
Des MacHale