An effective leader is willing to think about what's happening and how to understand what's going on. Facilitating flow and making others more conscious of it, the leader communicates an awareness of process to the group, making them more aware of their energies and options. One important principle is to keep track of who has not spoken. ... It's also important to notice when people do speak out but are not heard. Effective leaders practice patience, reminding themselves to wait and observe, remembering that there's always more going on in a group than we're consciously aware of.
Diane DreherWhen confronted by conflict and confusion, another practice is to take a deep breath, pause and ask: 'Where is the gift in this?
Diane DreherWise leaders know that if an individual doesn't count, the institution doesn't count for much either. Put mathematically, if the individual is a zero, together a lot of zeros add up to a whole lot of nothing.
Diane Dreher