The tolerance of the public is diminishing. We're spending time on the wrong people. It's nutty. There has to be a better way. Why are we stripsearching Aunt Molly from Iowa and letting on Richard Reid?

The greatest sin of airline management of the last 22 years is to say, "It's all labor's fault."

The tolerance of the public is diminishing. We're spending time on the wrong people. It's nutty. There has to be a better way. Why are we stripsearching Aunt Molly from Iowa and letting on Richard Reid?

There really isn't any limit to the number of people who want a piece of you, and it's all important stuff.