Reduce the layers of management. They put distance between the top of an organization and the customers.

Certainty without power can be interesting, even amusing. Certainty with power can be dangerous.

We do have a saying in America: if you're in a hole, stop digging ..... erm, I'm not sure I should have said that.

We do know of certain knowledge that he [Osama Bin Laden] is either in Afghanistan, or in some other country, or dead.

It is worth reminding that being president is a tough job for anybody, and particularly so in the information age. There's such a glut of information. Anything a president says or does is picked up on the Internet or the 24/7 news media and criticized almost instantly. Leaders persuade through their words and as such their words need to be measured and well chosen. It is a tough job.

Listening to both sides does not necessarily bring about a correct judgment.

It is easier to get into something than to get out of it.