If you develop rules, never have more than ten.

Plan backwards as well as forward. Set objectives and trace back to see how to achieve them. You may find that no path can get you there. Plan forward to see where your steps will take you, which may not be clear or intuitive.

One thing appears reasonably certain, and that's that those who make allegations of a culture of deception, of intimidation or cover-up need to be extremely careful about such accusations.

If you can't solve a problem, make it bigger.

In 2003, at the time I made my "Old Europe" comment, the center of gravity in NATO and Europe had long since shifted to the East. With the former Warsaw Pact countries joining NATO, the alliance has a different mix today. Some people were sensitive about my comment because they thought it was a pejorative way of highlighting demographic realities. Apparently they felt it pointed a white light at a weakness in Europe - an aging population. Europe has come some distance since World War II in becoming Europe.

Reduce the layers of management. They put distance between the top of an organization and the customers.

Our task, your task... is to try to connect the dots before something happens. People say, 'Well, where's the smoking gun?' Well, we don't want to see a smoking gun from a weapon of mass destruction.