Good conversation can leave you more exhilarated than alcohol; more refreshed than the theater or a concert. It can bring you entertainment and pleasure; it can help you get ahead, solve problems, spark the imagination of others. It can increase your knowledge and education. It can erase misunderstandings, and bring you closer to those you love.

A good rule for discussion is to use hard facts and a soft voice.

Good conversation can leave you more exhilarated than alcohol; more refreshed than the theater or a concert. It can bring you entertainment and pleasure; it can help you get ahead, solve problems, spark the imagination of others. It can increase your knowledge and education. It can erase misunderstandings, and bring you closer to those you love.

One difference between a conviction and a prejudice is that a conviction can be explained without getting angry.

We don't criticize. Criticism is an enemy. You've got to make loving, positive suggestions.

Make sure you have finished speaking before your audience has finished listening.

Shyness is I-ness. Shyness is really wondering if you have other people's approval.