Shyness is I-ness. Shyness is really wondering if you have other people's approval.

the more thoughtful you are of others, the more thoughtful they will be of you. The more you respect them, the more you will win their respect.

We don't criticize. Criticism is an enemy. You've got to make loving, positive suggestions.

Never try to look into both eyes at the same time. Switch your gaze from one eye to the other. That signals warmth and sincerity.

Make sure you have finished speaking before your audience has finished listening.

Good conversation can leave you more exhilarated than alcohol; more refreshed than the theater or a concert. It can bring you entertainment and pleasure; it can help you get ahead, solve problems, spark the imagination of others. It can increase your knowledge and education. It can erase misunderstandings, and bring you closer to those you love.

A good rule for discussion is to use hard facts and a soft voice.