The good thing about reinventing the wheel is that you can get a round one.

We see a lot of feature-driven product design in which the cost of features is not properly accounted. Features can have a negative value to customers because they make the products more difficult to understand and use. We are finding that people like products that just work. It turns out that designs that just work are much harder to produce that designs that assemble long lists of features.

The good thing about reinventing the wheel is that you can get a round one.

The structure of software systems tend to reflect the structure of the organization that produce them.

Just because something is a standard doesn’t mean it is the right choice for every application. Like XML, for example.

It turns out that strong typing does not eliminate the need for careful testing. And I have found in my work that the sorts of errors that strong type checking finds are no the errors I worry about.

Features that offer value to a minority of users impose a cost on all users.