Often we're having an argument with something imaginary - a fixed idea of the "enemy" and the good. We need to get beyond that and actually develop a deep curiosity about people and systems and understand them better.

Some kinds of activists are more willing to try stuff out, see if works and think on their feet, but some of the people who are working on [change] find that very difficult: They've been schooled into thinking you have to come up with the perfect plan in advance. It has become a bit technocratic.

There's no point in just hankering for the big trade unions of the 1950s or '60s.

In the end, that's a blind alley - we have to get back to being able to think on our feet and react.

I see [activists] getting really angry that people won't just do what the evidence tells them, and that's not very helpful. You need to actually think why that is.

The question, "When did you last listen to a poor person properly and try to understand what's going on inside their own experience?" enables you to connect.

In any system, there will be change happening without you.