pity me that the heart is slow to learn what the swift mind beholds at every turn.
Edna St. Vincent MillayWhat the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
Edna St. Vincent MillayPlease don't think me negligent or rude. I am both, in effect, of course, but please don't think me either.
Edna St. Vincent Millay