The simple process of focusing on things that are normally taken for granted is a powerful source of creativity.

The vertical thinker says: 'I know what I am looking for.' The lateral thinker says: 'I am looking but I won't know what I am looking for until I have found it.'

We still seek to solve conflicts with 'judgement' instead of designing the way forwards.

A characteristic of intuitive solutions and new ideas is that of being obvious once they are discovered.

Only the human brain can deliberately change perceptions, change patterns, invent concepts and tolerate ambiguity.

The analysis of data will not by itself produce new ideas.

A good listener is very nearly as attractive as a good talker. You cannot have a beautiful mind if you do not know how to listen.