You brain does its best when it is doing a task it can do well. That's basic brain science.

Fear shuts people down. When you feel safe, your brain is free to soar. When you feel in danger, your brain goes into survival mode, not peak performance mode. Too many people feel unsafe at work, under toxic pressures, and stretched too thin. They are literally about to snap. Within an atmosphere of trust and what I call connection, a supervisor can create conditions under which people's brains can set aside fear and fly high.

You brain does its best when it is doing a task it can do well. That's basic brain science.

A human moment is a term I invented to distinguish in-person communication from electronic. Human moments are exponentially more powerful than electronic ones. I mean face-to-face, in-person contact and communication. I have identified several modern paradoxes and the first is that, for various reasons, we have grown electronically superconnected but we have simultaneously grown emotionally disconnected from each other.

People associate hard work and overload with stress. But, like suffering, stress is complicated. Bad stress is stress that a system can't endure without suffering damage. It is unplanned, uncontrolled, allows no time for rest and recovery, and exceeds the capacity of the system to adjust to it. As the popular phrase suggests, it burns people out and, over time, it can decimate an entire workforce.

Many people persist in the wrong job, trying year after year to get good at what they're bad at or at what they dislike. Like marrying the wrong person, working in the wrong job is a prescription for a life of toil-and-groan.

To create worry humans elongate fear with anticipation and memory, expand it in imagination and fuel it with emotion. The uniquely human mental process called worrying depends upon having a brain that can reason, remember, reflect, feel, and imagine. Only humans have a brain big enough to do this simultaneously and do it well.