If you give a good idea to a mediocre group, they'll screw it up. If you give a mediocre idea to a good group, they'll fix it. Or they'll throw it away and come up with something else.

It's pretty popular today to say that everybody should learn to fail and that failure's a good thing. Intellectually, it's an obvious thing. But in fact, it gets conflated with another meaning of failure, so when we grow up as kids, failing in school was a really bad thing.

I actually feel awkward being at the center of attention.

We start from the presumption that our people are talented and want to contribute. We accept that, without meaning to, our company is stifling that talent in myriad unseen ways. Finally, we try to identify those impediments and fix them.

If you give a good idea to a mediocre group, they'll screw it up. If you give a mediocre idea to a good group, they'll fix it. Or they'll throw it away and come up with something else.

Every creative person can draft into service those around them who exhibit the right mixture of intelligence, insight, and grace.

Creativity doesn't follow titles. It just comes from where it comes from.