It's pretty popular today to say that everybody should learn to fail and that failure's a good thing. Intellectually, it's an obvious thing. But in fact, it gets conflated with another meaning of failure, so when we grow up as kids, failing in school was a really bad thing.

I love solving the problems of having groups work together and removing barriers. But to actually turn around and be in the center of that is an awkward place to be.

You are not your idea, and if you identify too closely with your ideas, you will take offense when they are challenged.

If everyone is trying to prevent error, it screws things up.

If you aren't experiencing failure, then you are making a far worse mistake: You are being driven by the desire to avoid it.

We start from the presumption that our people are talented and want to contribute. We accept that, without meaning to, our company is stifling that talent in myriad unseen ways. Finally, we try to identify those impediments and fix them.

Creativity doesn't follow titles. It just comes from where it comes from.