The PS3 is a total disaster on so many levels, I think It's really clear that Sony lost track of what customers and what developers wanted.

As somebody who participates in the overall PC ecosystem, it's totally great when faster wireless networks and standards come out or when graphics get faster. Windows 8 was like this giant sadness. It just hurts everybody in the PC business.

A store is just a collection of content. The Steam store is this very safe, boring entertainment experience. Nobody says, 'I'm going to play the Steam store now.'

Everybody understands that you're supposed to say 'our employees are our most valuable asset' to the point where, even if it's really true, they're not going to really trust you until you've earned that - same with customers.

It feels a little bit funny coming here and telling you guys that Linux and open source are the future of gaming. It's sort of like going to Rome and teaching Catholicism to the pope.

We just always focus on quality, which can be frustrating during the wait, but which pays off when we're done (we hope).

One thing that we have learned is that piracy is not a pricing issue. It's a service issue.