When the customer is wrong it is not a good idea to tell them.
Connecting to your passion is being you, but better.
People buy from people they trust and they trust people they like.
The value of being silent: I never miss an opportunity to say nothing.
Business friendly is the middle ground between being too cold and uncaring and the other extreme of being too familiar
The smartest people in the world are not in charge, they work for the action takers.